Customer Complaints and Cookie Policy

Customer Complaints

In the occasion that you are unhappy or dissatisfied with our services, we have provided you with contact information for our company and we would kindly request you to contact us through them.

You can make a formal complaint by emailing [] with the subject of “Customer Complaint” or calling []. To ensure your complaint is completely investigated we would request you to provide us with your contact details, for example your phone number, name and email.

After having received this complaint, within 12 hours of our business hours (09:30 to 18:00, Greenwich Time, Monday to Friday). Our staff will research in depth and will respond formally as soon as possible.

Cookie Policy

Office Address LTD are dedicated to respecting you by protecting your privacy. The information we may collect about you is stated in our Policy Notice which is located on this site at

www.____.co.uk/privacy-notice There we have included information on the safety of your transmission of data, the data collected, data processing, data sharing, information usage, data storage, data subject’s rights and policy changes.

We use cookies in order to:

Make our website work to your expectations
Make our website work to your expectations
Keep your settings during and between visits
Offer you free services/content that may appeal to you
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

Collect any personally identifiable information (without your permission)
Collect any sensitive information (without your permission)

In consideration of your rights as a user of this site, you have the right to the way in which your personal data is stored. You can view these in our Policy Notice section where your rights are stated under “Data Subject’s Rights” at www._____

Any changes to this policy will be posted in this section and queries and comments are welcomed and can be sent through our usual forms of contact.